TOPIC
AI Agents
Agents that use tools and take actions — how they differ from chatbots, where they work well, where they don't, and what building one involves.
6 articles in this topic
FIG. 07 · AGENT → TOOLS → ACTION
Knowledge base
Calendar
MODEL + RULESAI Agent
→Update CRM
→Hand off to human
AI Agents · PILLAR GUIDEWhat Is an AI Agent and How Can Businesses Use One?What an AI agent is, how agents use tools to take actions, how they differ from chatbots and automations, and realistic ways businesses use them today.Aug 25, 2026 · 3 min readRead the guide →
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FIG. 12 · SUPPORT AGENT
Help centre
Order lookup
MODEL + RULESSupport Agent
→Resolve request
→Ticket to team
FIG. 11 · SALES AGENT CONVERSATION
01Visitor asks
02Agent qualifies
03CRM check
04Meeting booked
FIG. 10 · ONE AGENT, MANY JOBS
Sales
Support
MODEL + RULESAgent
→Operations
→Internal
FIG. 09 · RELATIVE BUDGET BY AGENT TYPE
FIG. 08 · CHATBOT VS AGENT
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